Refund Policy

At Future Forge, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below to understand the conditions under which refunds are granted.

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Eligibility for Refunds
A refund will be issued under the following circumstances:  
- Damaged Products:
  If the product purchased on our site is broken or damaged upon delivery.  

- Incorrect Orders:
  If the customer ordered the wrong product and wishes to return it.  

- Product Investigation: 
  After a thorough investigation of the product to verify its condition and eligibility for a refund.  

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Refund Process
1. Contact Us:
   To initiate a refund request, please contact us at 3Dprintzrex@gmail.com / 072 429 6778, within 7 days of receiving your order.

2. Provide Proof:
   Customers must provide proof of the issue, such as photos of the damaged product or order details for incorrect items.

3. Investigation:
   Once we receive your request, we will conduct a thorough investigation to verify the claim.

4. Approval and Refund:
   If your refund request is approved, we will process the refund to your original payment method. Refunds may take 20 business days to reflect, depending on your payment provider.

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Important Notes
- Refunds are only applicable to items purchased directly from our website.  
- Products must be returned in their original condition and packaging, if applicable.  
- Shipping fees are non-refundable unless the issue is due to our error (e.g., damaged or incorrect items).  

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If you have any questions or need further assistance, please don’t hesitate to contact us at 3Dprintzrex@gmail.com / 072 429 6778.  

Thank you for shopping with Future Forge!

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